FAQ

How long are shipping times?

Your products will ship within 2 - 4 days of your order, and then take up to two weeks to reach your doorstep.  Each product at Mainstay has an estimated delivery that you can find in the product description of each product.

What’s your return policy?

If you need to return a product please let us know why.  Returns run counter to our emphasis on sustainability as every return has a carbon footprint.  So please just go here:  https://mainstay.best/pages/contact-page tell us what went wrong, send along a pic, and we’ll look into things to help you out.   :- ) 

Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specific for each individual product.  Sometimes orders get sent out before we can press the cancellation.  So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it or donate it.

What happens if I receive the wrong item(s)?

If there’s an issue with your order - if it’s the wrong size, defective, or otherwise not exactly what you wanted - then simply notify us, and we’ll give you a refund as long as it is 30 days within the order purchase.   You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges.  However, if for any reason you didn’t get the exact the product you expected, just let us know and we’ll get you a new one.